Travelling on our freight vessels

Identification

We will need to see proof of identity before boarding. Please ensure that you have your photo ID and confirmation ticket or boarding passes to hand.

Check-in times

We ask all passengers to be at the designated check-in point 20 minutes before the advised departure time.

Unfortunately, we are unable to offer any refunds or credit if you are late.

Meeting point on St Mary’s

Passengers checking-in on St Mary’s should wait in front of the harbour office, by the Scillonian check-in desk,  for a staff member to meet them.

Menawethan

On board Menawethan there is a dedicated luggage rack.

Hold luggage

• Allowance per person: 1 pieces
• Maximum size: 85 cm × 60 cm × 40 cm
• Maximum weight: 20 kg

Hand luggage

• Maximum weight: 5kg
• Allowance per person: 1 piece
• Maximum size: 40 cm × 55 cm × 20 cm

Gugh

Passengers should be aware there is no dedicated space for passenger luggage on board. Luggage may be placed in a container or in the hold depending on the number of passengers and luggage carried.

Luggage guidelines

• You must be able to lift your own luggage on and off the luggage rack and vessel.
• Luggage may be placed in a container or in the hold depending on the number of passengers and luggage carried.
• Non-standard luggage bags can be difficult to store on board, it is appreciated if luggage is of standard bag type.
• For the health and safety of our employees, no single item of luggage may weigh more than 20kg. Luggage exceeding this limit, or any non-standard items, must be declared at the time of booking and may need to be booked as freight.
• Any luggage that exceeds your allowance must be booked and paid for ahead of travel. Failure to book in advance may result in your luggage being refused.
• The vessel Master reserves the right to search luggage for the purposes of vessel security.

Dangerous goods

No dangerous goods are to be carried on our freight vessels.

The journey time on Menawethan is approximately 4-5 hours and on Gugh it is around 5 hours.

Journey times can be extended so it is advisable that you are in good health with no underlying health conditions or current injuries.

Please be aware that due to factors beyond our control, and to ensure the safety of all persons, the Master may have to take the difficult decision to restrict or cancel the carriage of passengers.

Embarking and disembarking safely

Please be aware when embarking and disembarking our freight vessels may involve having to climb ship and quay ladders.

We would like to remind passengers that Menawethan and Gugh are working freight vessel.

Journey times can be extended so it is advisable that you are in good health with no underlying health conditions or current injuries.

Passengers who are clearly under the influence of drugs or alcohol will not be permitted to travel.

Unaccompanied minors

Passengers aged 12 to 15 in need of essential travel are welcome to travel on our freight vessels as long as they are accompanied by a responsible adult.

Passengers under the age of 12 years old cannot travel on Menawethan.

Expectant mothers

Expectant mothers, 28 weeks and over, are not permitted to travel on Menawethan.

Those under 28 weeks may travel, but the decision will be made on a case-by-case basis under the discretion of the Master.

Special assistance

In the interest of safety, we advise that passengers wishing to travel on our freight vessels do not have any mobility issues including injuries.

For passengers who need a little extra help, we’ll do everything we can to offer advice prior to travelling. If you have any queries or special requirements, or would like to discuss your requirements, please call us at least 48 hours prior to your departure time on 01736 334220.

Pets

Pets cannot be carried on our freight vessels.

Suitable clothing

Please ensure you have suitable and appropriate clothing and footwear for your journey, particularly in cold or wet weather conditions. Surfaces may become slippery during wet weather or rough seas, so appropriate footwear is strongly recommended throughout the journey.

During your time onboard, access is restricted to designated passenger areas only. Please do not enter cargo spaces, working decks, machinery spaces, or any area marked “Crew Only” unless a crew member directs you.

Food and drink

Tea and coffee facilities may be available during the journey, subject to weather and operational conditions; please follow crew guidance when collecting hot drinks.

We advise passengers to bring their own snacks.

Cooking facilities are not available for passenger use on board.

Waste

Please dispose of any waste in the bins onboard, and nothing should be thrown overboard.

Smoking, vaping and alcohol

Our freight vessels are non-smoking and non-vaping vessel, and we ask that alcohol or drugs are not consumed onboard.

Passengers who are clearly under the influence of drugs or alcohol will not be permitted to travel.

Motion sickness

If you are susceptible to motion sickness, please ensure that you take the necessary precautions. Motion sickness medication is not available on board the ship.

For further information on motion sickness, please visit: NHS motion sickness

WI-FI

Free WI-FI is available on board both freight vessels however during the crossing the WI-FI connection may be intermittent or not available.

Reporting

If you notice anything that doesn’t seem right, or have any concerns at all, please let a crew member know straight away. They’re here to help and happy to answer any questions during the journey.

Emergency procedure

If one does occur, you’ll hear the general alarm signal: at least seven short blasts followed by one long blast on the vessel’s whistle or alarm system, like this:

Alarm signal, seven short blasts followed by one long blast

If you hear this signal, please remain calm and follow crew instructions immediately.

Make your way to your muster station, indicated by the signs and instructions will be given on actions to take.

Life jackets

On Menawethan life jackets are stored within the passenger lounge.

On Gugh life jackets will be issued by the crew.

To put on a life jacket, open the straps, and put on like a jacket. Put the sides together, and bring the straps around your waist and clip the buckle together. Tighten so the life jacket is fitted firmly. Your life jacket has a whistle attached for attracting attention, and a light that activates automatically when it makes contact with water.

When we arrive, please remain in the passenger lounge until a crew member confirms it’s safe to disembark, and take care when using gangways and access arrangements ashore.

On occasions our freight vessels will arrive in the early/late hours, so pre-arranging onward travel is required.