Passenger Information Leaflet
For Gry Maritha and Gugh
Boarding Times
Passengers checking-in on St Mary’s should wait in front of the harbour office for a staff member to meet them.
We ask all passengers to be at the designated check-in point 20 minutes before the advised departure time.
Unfortunately, we can’t offer any refunds or credit if you’re late. We advise that you allow plenty of time for your journey as the roads to Penzance can get busy, especially during school holidays.
Once passengers are onboard, they will not be able to leave the vessel again until arrival at their destination.
Identification
We will need to see proof of identity before boarding. Please ensure that you have your confirmation ticket or boarding passes to hand.
Journey time
The journey time on our freight vessels is approximately 5 hours.
Please be aware that due to factors beyond our control, and to ensure the safety of all persons, the Master may have to take the difficult decision to restrict or cancel the carriage of passengers.
Welfare
Unaccompanied Minors
Passengers aged 12 to 15 in need of essential travel are welcome to travel on the freight vessels so long as they are accompanied by a responsible adult.
Passengers under the age of 12 years old cannot travel on Gry Maritha or Gugh.
Expectant Mothers
Expectant mothers 28 weeks and over are not permitted to travel on the vessel. For those under 28 weeks, you may travel but the decision will be made case by case and is at the discretion of Master.
Special Assistance
For the safety of our passengers, we advise that passengers wishing to travel on our freight vessels need to have no mobility issues including injuries.
For passengers who need a little extra help, we’ll do everything we can and advise travelling onboard Scillonian III or Skybus. If you have any queries or special requirements, or would like to discuss your requirements, please call us at least 48 hours prior to your departure time on 01736 334220.
More information can be found here:
Pets
Unfortunately, pets cannot be carried on the Gry Maritha or Gugh.
Suitable Clothing
Please ensure that you have suitable clothing for the journey in the event the weather is cold, or conditions are wet.
Health and fitness to travel
Please be aware that embarking and disembarking the Gry Maritha and Gugh may involve having to climb ships and quay ladders.
The Gry Maritha and Gugh are working freight vessels that can carry passengers. Therefore, journey times can be extended so it is advisable that you are in good health with no underlying health conditions or current injuries.
Passengers who are clearly under the influence of drugs or alcohol will not be permitted to travel.
Whilst on board
Smoking, E-Cigarettes and Alcohol
Smoking is not permitted onboard; this also includes the use of E- Cigarettes. Due to alcohol licensing restrictions, passengers are unable to bring their own alcohol on board for consumption.”
Food and Drink
Passengers will be provided with complimentary bottled water and biscuits. We advise passengers to bring their own snacks.
Motion sickness
If you are susceptible to motion sickness, please ensure that you take the necessary precautions. Motion sickness medication is not available on-board the ship.
For further information on motion-sickness, please visit:
All passengers will have seating space available to them. However, passengers are not allocated a seat and will be expected to occasionally move or stand-up to allow free movements of other passengers/crew.
In case of an emergency
Life Jackets
Life jackets will be issued by the crew if required and when instructed by the crew must be worn for your safety.
Passenger muster points & instructions
(can we add passenger must list instructions in here if space allows? So they know beforehand- see guidance attached)
Wi-Fi
Free Wi-Fi is available on the Gry however during the crossing wi-fi connection may be interment or not available.
Car parking
PARKING IN PENZANCE
For those travelling, on the Gugh / Gry the public car park in Penzance is ideal. The below are less than 800m (half a mile) from the quay.
CORNWALL HARBOURS CAR PARK
- Situated within the Harbour Long Stay Car Park, Penzance TR18 2GB (to access head past Penzance bus station and bear right off the slipway)
- Distance to Penzance train station: 0.2 miles – 4-minute walk
- Distance from Penzance Quay: 0.5 miles – 6-minute walk
DIRECTIONS TO PENZANCE HARBOUR
- By Road: Follow A30 to Penzance and then signs for Scillonian III / sea front. The Gugh / /Gry departs from North Arm Pier), Wharf Road, Penzance, Cornwall. TR21 0JY
- By Rail: Penzance station is an 800m (half a mile) walk or a short taxi ride to Penzance Harbour. Taxi services operate from the taxi rank directly outside the railway station. For information call National Rail enquiries on 03457 484 950 or visit gwr.com
- By Bus: Penzance bus station is directly opposite the railway station. It’s an 800m (half a mile) or short taxi ride to Scillonian III departure point on Penzance Harbour. Taxi services can be picked up from outside Penzance railway station.
Luggage allowance
There’s no need to distinguish between hand luggage and hold luggage.
Passengers should be aware there is no dedicated space for passenger luggage onboard. Luggage may be placed in a container or in the hold depending on number of passengers and luggage carried.
Agree with the 20kg max statement. Also, this should probably state standard luggage bags, as anything non-standard can be more difficult to store in the ship’s accommodation.
Any standard luggage bags more than 20kg or non-standard items should be declared at the time of booking, and if necessary, booked as freight (not sure what preferred procedures for freight booking would be).
Please note:
- To protect the health and safety of our employees no single item of hold luggage is permitted to weigh more than 20kg.
- The vessel master reserves the right to search hold and hand luggage for the purposes of vessel security.
Once loaded into our containers it cannot be accessed again until it’s been unloaded after arrival at the vessel’s destination.
Arriving in St Mary’s
All passengers and luggage must disembark the vessel on arrival.
If you’re staying on St Mary’s, for a small charge per bag your luggage can be taken to your accommodation when you arrive, payable to a local haulage firm. Write where you’re staying on your luggage label, and they’ll leave an invoice when they deliver your bags.
You can also arrange to have your luggage delivered back to the ship for your return journey. If you would rather collect your luggage in person from St Mary’s Quay, either note this on your luggage label or simply leave off the accommodation address and inform the quay staff at Penzance Harbour.
Departing St Mary’s
Passengers checking-in on St Mary’s should wait in front of the harbour office for a quay staff member to meet them.
We ask all passengers to be at the designated check-in point 20 minutes before the advised departure time.
Dangerous goods
No dangerous goods are to be carried onboard the Gry Maritha or Gugh.
Travel insurance
Like any offshore destination, travel to the Isles of Scilly can occasionally be delayed by bad weather and other eventualities. It therefore makes sense to insure your trip.
Useful contacts
Isles of Scilly Travel – 01736 334220
Island Carriers – St Mary’s 01720 422662
Tourist Information – Penzance 01736 335530
Tourist Information – St Mary’s 01720 424031
National Rail Enquiries – 03457 484950
Travel Line (public transport info) – 08712 002233
Amendments and cancellations
In the event of needing to amend or cancel your booking, please take the time to familiarise yourself with our amendments and cancellations policy, which can be found online at:
If there’s anything you’re not sure about, please feel free to call our travel centre on 01736 334220.
